Due to a hardware change the telephones at the City of Russellville will be unavailable on Tuesday, November 22, 2022 at 1:00 P.M. The estimated down time is 30 minutes. During this time telephone calls will not complete. We apologize for any inconvenience.
Effective immediately:
The City of Russellville Water Department can no longer accept change in excess of $5.00 for payment. We are sorry for any inconvenience this may cause. We appreciate your understanding.
Now Available!
Pay Your City of Russellville Water Bill!
The City of Russellville has partnered with Nexbillpay to extend additional payment options for our customers.
All you need is the following:
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The customer/account number (located on your billing statement, do not include route # or any dashes).
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Payment Method (debit card, credit card or check)
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Nexbillpay assesses the following transaction fees:
Debit/Credit Card Payments:
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Online - 2.75% of the transaction or a minimum fee of $2.50
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Phone - 2.75% of the transaction or a minimum fee of $2.95
Transaction fees will be calculated and disclosed prior to finishing your payment and will appear as a separate charge on your debit/credit card statement.
Electronic Check Payments:
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Online or by phone- $2.00 fee
All fees are paid directly to Nexbillpay. The City of Russellville does not retain any portion of the transaction fees!
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Payments made after 11:59 p.m. on the fifth (5th) of the month will not be credited until the next business day.A late fee will be assessed to the bill.
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Payments made after 11:59 p.m. on the fifteenth (15th) of the month will not be credited until the next business day.Accounts will be placed in disconnect status and have a fee of $35.00 assessed to the bill, even if interruption of service has not occurred.
AGREEMENT DISCLOSURE
If your account is disconnected or in the disconnect process, you MUST contact our office BEFORE you make a payment. You will not prevent disconnection or have your service restored if payment is made without contacting our office FIRST!
City of Russellville Water Billing Department
Hours: Monday-Friday (8:00 a.m. – 5:00 p.m.)
Phone: (270) 726-5005 or (270) 726-5006
PHONE PAYMENTS ONLY: 1-855-372-2793
Click the link below to make a payment
The chipper truck runs every week of the month. The map below shows which streets are covered on which day. Click on the image to view a larger version of the map.
Open second Saturday every other month.
| Month | Hours |
| January | 7:00am - 3:00pm |
| March | 7:00am - 3:00pm |
| May | 7:00am - 3:00pm |
| July | 7:00am - 3:00pm |
| September | 7:00am - 3:00pm |
| November | 7:00am - 3:00pm |